Refund policy
Return and Refund Policy
Last updated: 08-06-2026
Thank you for shopping with American Pets. We want you to be satisfied with your purchase. Please read our Return and Refund Policy carefully before placing an order.
RETURN PERIOD
We accept returns within 14 days from the date your order is delivered.
To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Items that show signs of use, damage caused by the customer, missing parts, or missing original packaging may not be eligible for a refund.
HOW TO START A RETURN
To request a return, please contact us at:
Email: [Your support email]
Please include your order number, the item you would like to return, and the reason for the return.
Once your return request is reviewed and approved, we will provide you with return instructions and the return shipping address. Please do not send items back without contacting us first.
RETURN SHIPPING
Customers are responsible for return shipping costs.
Shipping costs are non-refundable unless the return is due to our mistake, such as receiving the wrong item or a defective item.
We recommend using a trackable shipping service. American Pets is not responsible for return packages that are lost, delayed, or damaged during return shipping.
REFUNDS
After we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow several business days for your bank or payment provider to process and post the refund.
NO RESTOCKING FEE
We do not charge any restocking fees for eligible returns.
EXCHANGES
If you would like to exchange an item, please contact us at [Your support email]. Exchanges are subject to product availability.
DAMAGED, DEFECTIVE, OR WRONG ITEMS
Please inspect your order when you receive it.
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at [Your support email] with your order number and clear photos of the item and packaging.
If the issue is confirmed, we may offer a replacement, exchange, or refund.
NON-RETURNABLE ITEMS
We do not classify any items as final sale unless clearly stated on the product page or required by applicable law.
However, returned items must meet our return condition requirements. Used items, damaged items caused by the customer, or items returned without original packaging may not be accepted.
ORDER CANCELLATIONS
If you need to cancel an order, please contact us as soon as possible at [Your support email].
If your order has already been processed or shipped, we may not be able to cancel it. In that case, you may request a return after receiving the order according to this policy.
CONTACT INFORMATION
If you have any questions about this Return and Refund Policy, please contact us at:
Email:
Store Name: American Pets
Address: 30 N Gould St, STE R
Sheridan, Wyoming 82801
United States