Shipping policy
Shipping Policy
Last updated: 08-06-2026
Thank you for shopping with American Pets. Please read our Shipping Policy carefully before placing an order.
ORDER PROCESSING TIME
Orders are usually processed within 1–3 business days after payment is confirmed.
Orders are not processed, shipped, or delivered on weekends or U.S. public holidays.
During high-demand periods, holidays, promotions, or unexpected delays, processing times may be longer than usual. If there is a significant delay in processing your order, we will contact you using the email address provided at checkout.
SHIPPING DESTINATIONS
American Pets currently ships orders within the United States.
We may update our available shipping locations at any time. If we are unable to ship to your address, we will notify you and issue a refund where applicable.
SHIPPING RATES
Shipping costs are calculated and displayed at checkout before you complete your order.
Shipping rates may vary depending on the delivery location, product weight, order value, and the shipping method selected at checkout.
ESTIMATED DELIVERY TIME
Estimated delivery times are shown at checkout when available.
Typical delivery times within the United States may vary depending on your location, the shipping carrier, and product availability.
Delivery estimates are not guaranteed. Delays may occur due to carrier issues, weather conditions, high order volume, incorrect shipping information, or other circumstances beyond our control.
SHIPPING CONFIRMATION AND TRACKING
After your order has been shipped, you may receive a shipping confirmation email with tracking information if tracking is available.
Please allow some time for tracking information to update after the carrier receives the package.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate and complete shipping information at checkout.
American Pets is not responsible for orders delayed, lost, returned, or delivered to the wrong address due to incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at [Your support email]. If the order has already been processed or shipped, we may not be able to change the shipping address.
LOST, DELAYED, OR STOLEN PACKAGES
Once an order has been handed over to the shipping carrier, delivery is managed by the carrier.
If your package is delayed, lost, or marked as delivered but not received, please contact the shipping carrier first using the tracking information provided.
You may also contact us at [Your support email], and we will do our best to assist you.
DAMAGED ITEMS DURING SHIPPING
Please inspect your order upon delivery.
If your item arrives damaged, please contact us as soon as possible at [Your support email] with your order number and clear photos of the damaged item and packaging.
If the issue is confirmed, we may offer a replacement, refund, or another appropriate solution according to our Return and Refund Policy.
ORDER CANCELLATIONS
If you need to cancel an order, please contact us as soon as possible at [Your support email].
If your order has already been processed or shipped, we may not be able to cancel it. In that case, you may request a return after receiving the order according to our Return and Refund Policy.
SHIPPING DELAYS
We make reasonable efforts to ship orders within the stated processing time. However, shipping delays may occur for reasons beyond our control.
If we are unable to ship your order within the stated or expected time frame, we may contact you with updated shipping information, offer an alternative solution, or issue a refund where required by applicable law.
CONTACT INFORMATION
If you have any questions about this Shipping Policy, please contact us at:
Email: [Your support email]
Store Name: American Pets
Address: 30 N Gould St, STE R
Sheridan, Wyoming 82801
United States